Privacy Policy

Last Updated on November 25th, 2024

This Privacy Policy describes how Petsmemor ( “we,” or “us”) collect, use, disclose, and otherwise process information about you. This Privacy Policy applies to information we collect when you access or use our websites, and other online products and services that link to this policy (collectively, our “Services”), or when you otherwise interact with us, such as in our stores, through our customer support channels, or on social media. We may provide different or additional notices of our privacy practices for certain products, services, or activities, in which case those notices will supplement or replace the disclosures in this Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to our Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Collection of Information

The information we collect about you depends on how you interact with us or use our Services. In this section, we describe the categories of information we collect and the sources of this information.

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information directly from you when you create an account, make a purchase, communicate with us on social media, participate in our loyalty program or surveys, request customer support, or otherwise communicate with us. The types of information that we collect include your name, portrait, email address, postal address, phone number, gender, and any other information you choose to provide. If you make a purchase from us, we work with a third-party payment processor to collect and process your payment information.

Information We Collect Automatically

We automatically collect certain information about your interactions with us or our Services, including:

• Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
• Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, items you place in your cart, and the page you visited before navigating to our Services.
• Audio and Video Recordings, Photos, and Chat Content: We capture photographs and video recordings in our stores for security and loss prevention purposes. If you contact customer service through our chat feature or by phone, we may monitor and retain those conversations, including for training purposes. In addition, if you choose to participate in any of our user testing interviews or experiences, we may capture audio or video recordings of these experiences in order to improve our Services.
• Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies, pixels, and SDKs to collect information about your interactions with the Services. These technologies help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits.

Information We Collect from Other Sources

We obtain information from other sources. For example, if you purchase our products from one of our retail partners, we may receive information about the transaction, such as product details and your contact information. We may also collect information about you from other users if they choose to disclose that information with us via the Services, such as if they purchase gifts for you.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address and infer that you are looking to purchase certain products based on your browsing behavior and past purchases.

Use of Information

We use the categories of information we collect to provide the products and services you request and to provide customer support. We also use the information we collect to:

• Provide, maintain, and improve our products and services;
• Facilitate and improve your online shopping experience;
• Personalize your experience with us;
• Send you technical notices, security alerts, support messages, and other transactional or relationship messages;
• Communicate with you about products, services, and events offered by Petsmemor and others and provide news and information that we think will interest you;
• Provide and administer our loyalty program;
• Monitor and analyze trends, usage, and activities in connection with our products and services;
• Conduct surveys and user testing interviews and experiences;
• Target advertisements to you on third-party platforms and websites;
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
• Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of Petsmemor and others;
• Comply with our legal and financial obligations;
• Carry out internal operations that are reasonable in the context of your relationship with us;
• Create de-identified, anonymized, or aggregated information; and
• Carry out any other purpose described to you at the time the information was collected.

Disclosures of Information

In certain circumstances, we disclose (or permit others to directly collect) information about you. We disclose the categories of personal information described above in the Collection OF INFORMATION section in the following ways:

• We disclose personal information to vendors, service providers, contractors and consultants that need this information to provide services to us, such as companies that assist us with shipping and delivery, payment processing, web hosting, fraud prevention, marketing and advertising, analytics, customer service, surveys and market research, and gift card administration.
• If you choose to use integrations we offer on our Services, such as sharing your location through our Google Maps integration, we provide certain information to the integration partners.
• We disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
• We disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Petsmemor our users, the public, or others.
• We disclose personal information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
• We disclose personal information in connection with, or during negotiations of certain corporate transactions, including the merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Personal information is disclosed between and among Petsmemor and our parents, affiliates, subsidiaries, and other companies under common control and ownership.
• We disclose personal information when we have your consent or you direct us to do so.

We also disclose aggregated or de-identified information that cannot reasonably be used to identify you. Petsmemor processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

Your Privacy Choices

Account Information

You can access, modify, and delete certain information stored within your online account by logging into your account at any time.

Cookies and Similar Tracking Technologies

Petsmemor uses cookies and similar tracking technologies to analyze visits to our websites and interactions with our communications to help us improve our Services and marketing campaigns. Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please follow your browser’s instructions to do so. Note that removing or rejecting cookies could affect the availability and functionality of our Services.

Communications Preferences

You may opt out of receiving text messages or promotional emails from us by following the instructions in those communications or by managing your notification preferences in your account settings menu. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Children’s Privacy

We do not knowingly collect personal information from children through our Services. If you have any reason to believe that a child has provided personal information to us via the Services, please contact us and we will endeavor to delete that personal information from our databases.

Comtact Us

If you have any questions about this Privacy Policy, please contact us at service@petsmemor.com.