Refund And Return Policy

 Effective Date: November 29, 2024

Thank you for choosing Petsmemor (“we” or “us”) as your trusted provider of Products and Services. We want you to be completely satisfied with your purchase. Please read our Refund and Return Policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.

Items Eligible For A Refund

While we strive to accommodate such requests, please note that we focus on offering items that have been specifically customized or personalized for the customer, only a small portion of items on our website are eligible for refund, return or exchange.

Refundable Items List

To provide you with a clear understanding of the products that qualify for refunds, we maintain a list of refundable items. This list simplifies the process ensuring that you can easily identify items eligible for refunds. You can find the refundable items list here.

Non-Refundable Items List

All sales of custom or personalized products are final and may not be returned.

If you purchased a personalized or customized product online and you would like to inquire about any inaccuracies, defects, or damage caused during shipping of the product, please contact our Customer Service team.

Acceptable Item Conditions

To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.

To complete your return, we require a receipt or proof of purchase.

Refund options

For refunds, we offer the following options:

Exchange: We’ll replace the item with a different size, color, or a better quality item as per your preference, subject to availability.

Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.

Coupon: We can issue a coupon with the refund amount for you to use on future purchases.

Full Refund: If you’re not completely satisfied with your purchase due to our error, we’ll issue a full refund.

Partial Refund: A partial refund may be provided if (a) only part of the order is returned; (b)any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Timeline

We offer a transparent and customer-friendly refund/return/exchange timeline. Returns or exchanges are accepted within 30 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, or a new item will be sent to you, within a certain amount of days.

Refund and Shipping Charges

All refunds are processed by a third-party payment service provider and are issued in USD. Customers are responsible for any handling/processing fee or any difference in exchange rate between the date of original purchase and refund.

Customer are responsible for paying for their own shipping costs for returning. Shipping costs are non-refundable.

If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Avoiding Chargebacks

Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.

If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at service@petsmemor.com. Your satisfaction is our priority, and we’re here to assist you.