Shipping Policy

As we build this website for international marketing, the shipping policy listed below is tailored for international customers.

Shipping timelines

We collaborate with trustworthy carriers worldwide to bring you a safe and fast shopping experience.

If everythong goes smoothly, the shipping time will be 5-10 business days for USA, Canada, UK, EU, Japan, South Korea, Sinapore and 5-15 business days for the rest of the world. Estimated shipping time at checkout is not guaranteed and we are not responsible for delays caused by factors outside of our control, such as poor weather conditions, international customs procedures, or any other circumstances leading to delays in delivery.

Petsmemor is not a shipping service, only an intermediary for shipping services. We Do Not Guarantee any shipping service and are not responsible for any shipping service’s failure to deliver. Please contact the carrier or shipping service directly if you have concerns about your delivery. 

Shipping expenses

Shipping costs are not included in the total order price at the time of purchase, and costs can vary based on a variety of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. Shipping expenses will be calculated and guaranteed during the checkout based on the items you are purchasing and your shipping destination. However, we will offer free delivery for most orders over $200.

Taxes and import fees

Taxes and import fees are not included in the order price or the shipping cost. They will be calculated and collected at checkout. Customers are responsible for any customs, duties, and taxes that may apply upon receiving the order.

For more information, or if you have any questions regarding our shipping policy, please contact our customer service via email at service@ petsmemor.com.